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Karsten Halverson
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Installing/Updating LanSchool
Published December 16th, 2024 by Karsten Halverson
Follow the steps below to install/update LanSchool Classic. If your SmartLab Email and password do not work, you may require a password reset. In this case, login to your SmartLab Email and contact support@lanschool.com. Request that they reset your LanSchool Air password, and ask them to make sure the “Classic Licensing” tab is included in your La
LanSchool Whitelisting (Site Blocking)
Published December 19th, 2024 by Karsten Halverson
Configuring Limit Web: Click on the drop-down arrow to the right of the Limit Web button in the toolbar.Select Configure Web Limiting... Select the Web Limiting tab.Select Allowed Web Sites and add website addresses to those lists. Any sites that are not listed in the Allowed Web Sites list will be blocked. You can add additional sites to this list
Rolling Back Windows Updates
Published December 4th, 2024 by Karsten Halverson
In certain situations, returning to a previous version of Windows can be beneficial. To do this, follow the steps below. Create a recovery drive using a working computer: Step 1 - From Start, search for Recovery Drive and select it. Step 2 - Uncheck “Back up system files to the recovery drive” and then select Next. Step 3 - Connect a USB drive to yo
Unable to Communicate with the HP Printer
Published December 20th, 2024 by Karsten Halverson
How to resolve the issue where the HP printer cannot communicate with a Mac computer. If you are seeing the error below, the printer may not be connecting to the Mac because of a network connectivity issue or a driver issue. First, make sure that the printer is connecting to the network by printing the network configuration page from the front pane
Fixing Microsoft Edge Opening Tabs Automatically
Published March 11th, 2025 by Karsten Halverson
There is a common bug in Microsoft Edge which causes new tabs to open automatically and repeatedly, interrupting the use of other applications. There are a few steps to take to fix this. Before proceeding, make sure the affected computer is thawed in Deep Freeze so that your changes will be saved. Troubleshoot the issue: Step 1 - Check for any updat
Unlock Computers in Impero
Published October 14th, 2024 by Karsten Halverson
If you are receiving this error it means your user account has been locked: This computer has been locked by an Impero Policy Follow directions in this video to remove the user from the “Screens Locked” group. When a screen is locked, Impero locks the user account that is currently logged in on that computer. Until it is unlocked, no computer will b
LanSchool Classic Teacher Guide
Published April 1st, 2025 by Karsten Halverson
Links: https://lanschool.com/wp-content/uploads/2020/09/lanschool-quickstart-guide-update-v2.pdf Overview: The LanSchool Classic Teacher Console will be seen running in the system tray. On Windows, the console can be launched using any of the following methods: Left click the system tray icon. Right click the system tray icon and choose “Open L
Push and Launch
Published September 5th, 2024 by Karsten Halverson
Some software and commands can be sent from Deep Freeze to run on multiple computers at once. This can help to make changes to the student computers in the SmartLab more efficiently, but only works with specific file types. Using Push and Launch with a .msi Install File: To run a .msi installer on multiple student workstations at once, you can use
SmartLab Email
Published June 10th, 2025 by Karsten Halverson
License information and other vendor communication is stored in your school's SmartLab Email . You may need this information to update software in your lab such as LanSchool or Deep Freeze. To access your SmartLab Email, reach out to support@clsonline.com to request your username and password.
Deep Freeze (Mac)
Published December 16th, 2024 by Karsten Halverson
This guide will cover freezing/thawing Macs in Deep Freeze, and fixing licensure errors in Deep Freeze. Macs cannot be controlled via Deep Freeze Console (Running on the Teacher's computer or CLS Server), and so Deep Freeze administration must be performed on each Mac computer. To open Deep Freeze and thaw/freeze a computer, follow these steps: St
Installing Driver Updates
Published April 17th, 2025 by Karsten Halverson
To Update Drivers in Windows: Step 1 - Right Click on the Windows icon at the bottom right. Step 2 - Choose Device Manager. Step 3 - Use the dropdown lists to find the device which is experiencing issues. Step 4 - Right click on the device driver and click “update driver.” Step 5 - Choose Search automatically for drivers. Step 6 - It will search
LearningHub Rostering Instructions
Published July 17th, 2025 by Karsten Halverson
We are transitioning to a new LearningHub platform for the 2025-2026 school year. The new LearningHub system will be available starting in August 2025, please click on the link below for instructions on how to roster: Learning Hub Rostering Instructions The LearningHub system used in the 2024-2025 school year ended on July 31st and will not be avai
Setting Computer Times
Published February 14th, 2025 by Karsten Halverson
If a computer in your lab is showing the wrong time zone on its clock and you do not have a server, follow the steps below to fix it. If your lab has a server, follow the second set of instructions: Step 1 - Thaw the computer in Deep Freeze Step 2 - Right click the clock icon on the taskbar of the computer Step 3 - Select “Adjust date/time” Step 4 -
Update LearningHub Shortcut
Published July 17th, 2025 by Karsten Halverson
Because SmartLab is moving to a new LearningHub platform this year, the existing shortcut on your Windows desktops will need to be updated. Follow the instructions below to do this. If your lab has a server, you can use the Transfer drive to quickly update the shortcut on all computers. If your lab does not have a server, the best method will be to
Fixing Sound/Headphone Issues
Published December 19th, 2024 by Karsten Halverson
If sound is not working on lab PCs, it may be because Waves Maxx Audio is not installed. This is most common when headphones are connected via auxiliary ports. Follow the steps below to fix this issue. Install Waves software: Step 1 - Thaw the computer in Deep Freeze before starting. Step 2 - Once the computer is thawed, install the Waves software o
Updating Deep Freeze (PC)
Published June 3rd, 2025 by Karsten Halverson
Step 1 - Access your SmartLab Email and search the inbox for “Faronics" (if you do not know your SmartLab Email login information, contact support@clsonline.com and request your username and password). Step 2 - Locate the email with a link to Faronics Labs and login credentials for your school's account. Step 3 - Login to Faronics Labs and note that
Running Windows Updates Through Deep Freeze
Published March 31st, 2025 by Karsten Halverson
For computers with Deep Freeze, installing Windows Updates through your computers' settings will not work properly. Instead, this must be done through Deep Freeze Console by following the instructions below. Running Updates Manually Step 1 - Open Deep Freeze Console. This application is available as a desktop shortcut. If your lab has a server, Deep
LanSchool Freezing / Not Opening
Published December 16th, 2024 by Karsten Halverson
If you are experiencing bugginess or freezing in LanSchool, or if LanSchool is not opening, follow these instructions to resolve the issue. Press CTRL/SHIFT + ESC to open task manager. Click on “Name” to organize the list of apps and processes alphabetically by name. Find any applications/processes with “LanSchool” in the name. Select them, and
Active Directory User Accounts
Published April 10th, 2025 by Karsten Halverson
Overview: Active Directory (AD) is a Microsoft technology used to manage computers and other devices on a network. Active Directory allows network administrators to create and manage domains, users, and objects within a network. The SmartLab uses Active Directory to create user logins for Windows computers. Each user is then assigned a folder of
Rejoining the Domain
Published January 7th, 2025 by Karsten Halverson
If a computer has the correct network configuration to connect to the domain, and the correct domain name is shown on the network adapter, but it is experiencing network issues, you may need to reset the domain. To reset the domain, follow the steps below: Step 1 - Press Windows key + I Step 2 - Go to System > About Step 3 - In the About secti
Adding Computer to the Domain
Published December 4th, 2024 by Karsten Halverson
If a computer is not able to access server drives, or is experiencing internet connectivity issues, it may be because it has fallen off the domain. You can check if a computer is on the domain by hovering your mouse cursor over the network icon on your taskbar as shown below: Where the above example reads “Network 2” your lab computers should show t
Deep Freeze (PC)
Published December 16th, 2024 by Karsten Halverson
Overview: Deep Freeze is a software installed on lab computers to ensure the computers maintain the correct configuration. When computers are “frozen" a backup is created which saves the current state of the computer and resets to that saved state when the computer is restarted. For example, if Deep Freeze is used to “freeze” a computer with the sta
Fix Computers Not Showing in Deep Freeze Console (PC)
Published March 4th, 2025 by Karsten Halverson
If computers are not showing in the “Entire Network” section in Deep Freeze Console, follow the steps in this guide to resolve the issue. Manual Entry of the Deep Freeze Console IP Address: Step 1 - On the computer where Deep Freeze Console is installed, open the start menu and type “Command Prompt.” Open this application. Step 2 - Type ipconfig
Fixing BIOS Settings
Published December 4th, 2024 by Karsten Halverson
Incorrect BIOS settings can result in a the following issues: A Blue screen error when trying to startup the computer Wake on LAN and scheduled tasks in Deep Freeze Console not functioning properly Starting computers remotely from LanSchool not functioning properly Follow the steps below to select the correct BIOS settings: Step 1 - With the compute
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