How to resolve the issue where the HP printer cannot communicate with a Mac computer.

If you are seeing the error below, the printer may not be connecting to the Mac because of a network connectivity issue or a driver issue. 

First, make sure that the printer is connecting to the network by printing the network configuration page from the front panel of the HP printer.

Step 1 - Swipe down on the printer touchscreen dashboard and select the settings icon.
Step 2 - Scroll down the menu and select Reports > Network Configuration Page.  There should be an option to print the page.
Step 3 - On the page that prints, check for the IPv4 Status to confirm that it is connected and has an IP Address.
Step 4 - Once you have confirmed the printer is connected to the network, check that the computer is also connected by simply opening any web browser and search for a website to see if it loads.  If a site loads, please move onto the next steps.

Follow the steps below to reset the printing system and then apply any printer driver updates.

Step 1 - Click the Apple icon on your Mac and tap System Preferences.
Step 2 - Open Printers & Scanners.
Step 3 - Press the Control key on your keyboard and click on the empty area on the new window.
Step 4 - Choose Reset printing system, click Reset.  If prompted, type your admin password and click OK.

Step 5 - Once the reset is complete, let's find any printer driver updates by launching the App Store and select "Updates."
Step 6 - Look for any printer updates and apply them.  Once updates are complete, try adding the printer again.

If this does not resolve the issue, please contact SmartLab Technical Support at support@clsonline.com.