In certain situations, returning to a previous version of Windows can be beneficial. To do this, follow the steps below.

Create a recovery drive using a working computer:

Step 1 - From Start, search for Recovery Drive and select it.

Step 2 - Uncheck “Back up system files to the recovery drive” and then select Next.

Step 3 - Connect a USB drive to your PC and select it. This will delete all existing data on the USB drive. Make sure anything important on the drive is saves elsewhere before proceeding. Click Next.

Step 4 - Select “Create.” Wait while this process completes. You have created a recovery drive to use with the malfunctioning computer.

Use the recovery drive to roll back updates on the computer:

Step 1 - With the computer turned off, click the power button to start it up. As soon as you do this, begin rapidly pressing F12 on the keyboard (If it is a wireless keyboard, you may have to also hold the “FN” key while pressing F12). After the Dell screen shows up, you should be redirected to the boot options menu. If this does not work with a wireless keyboard, you may have to locate a wired keyboard and use it instead.

Step 2 - Select the USB drive from the list and hit enter. This will take you to the Windows Recovery Environment.

Step 3 - Select “Troubleshoot”

Step 4 - Select “Advanced Options”

Step 5 - Select “Uninstall Updates”

Step 6 - Select “Uninstall latest quality update.” Then, repeat this process and “Uninstall latest feature update.”

After this, Windows Updates have been rolled back to the previous version.