Product End of Life Policy

Published July 3rd, 2025 by Cheryl Hall

SmartLab End of Life Policy for Products Updated and Effective August 1, 2025 At SmartLab, we prepare today’s learners for tomorrow’s careers. Our ecosystems approach sets us apart with the 5 critical components work synergistically to drive the learner experience: Career‑Connected PBL Curriculum Hands‑On Tools & Equipment Customized STEM Learni

Running hardware diagnostics

Published August 12th, 2024 by Cheryl Hall

Follow these troubleshooting steps if a Mac is experiencing errors which may be due to a hardware failure. https://support.apple.com/en-us/102550 Apple silicon Press and hold the power button on your Mac. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.) As you continue to hold the power button, your Ma

Resolving Internet Connectivity Issues

Published June 24th, 2024 by Cheryl Hall

Step 1 - Thaw the affected computers in Deep Freeze. Instructions for this process are found here: Deep Freeze (PC)   Step 2 - Check the ethernet plug is connected to the computer and that the lights are on and green or orange (not red). If they are off there is no connection. Try unplugging and securely plugging the ethernet cord back into the back

Punch! Home and Landscape Design

Published September 10th, 2024 by Cheryl Hall

Installation Information: Product: Punch! Home & Landscape Design Studio v22 (Windows) SKU: 47500 Download Link *Note: The download link will only remain open for 30 days. Please install this software as soon as possible. **Your Serial Key may also be referred to as “Serial,” “Unlock”, “Activation”, or “License Key” by your product. N/A = Not Ap

Preparing Your SmartLab for Summer/Winter Breaks

Published March 25th, 2025 by Cheryl Hall

Keeping your SmartLab HQ up-to-date and well-functioning requires occasional, yet consistent, maintenance of the SmartLab computers and technology. It is recommended to check for Mac and iPad updates once a month. For PCs, it is recommended to set up automatic updates which will run weekly via Deep Freeze Console. We recommend completing these maint

Updating Impero

Published June 27th, 2024 by Cheryl Hall

Before Updating: Check if the service is running by clicking on the up arrow on the bottom bar to see if it's running. Go to the event viewer > application > look for the Impero service.  If its error is not listed, then you do not need to update .NET Runtime Framework Check for Windows updates Step 1 - Check the Impero server version Remote i

Monitors

Published June 17th, 2024 by Cheryl Hall

There are 2 monitors at the teacher's desk in a SmartLab with a server (one is an All In Once Dell computer and one a monitor for the server).  Most hardware is covered for 1 year after purchase from CLS except accidental damage. Model: The monitor for SmartLab Studios is the Dell P2425  Not Turning On  : Did you check that all cables are connected

Fix Error: "Unable to communicate to Impero Services"

Published June 27th, 2024 by Cheryl Hall

Fix Impero Files: First, try fixing two impero files to make sure they match the IP address of the server. The first file is located on the teacher computer here: (C:\Program Files (x86)\Impero Solutions Ltd\Impero Client\). The file is named “ServerIPFixed.txt.” Make sure that the only text in the file is the IP address of the server. You can find

HP Printer Connection Issue

Published June 11th, 2024 by Cheryl Hall

How to fix when the HP LaserJet printer is not connecting to the teacher computer and is not printing.   Follow the steps below to remove and re-add the printer. Step 1 - Obtain the printer IPv4 address from the printer touch screen by going to > Setup > Network Setup > General Settings.  Please note the menu path may be slightly different.

Studio Wiring Guide

Published November 20th, 2024 by Cheryl Hall

Wiring & Diagrams   Once all components have been set up, then start wiring. Use colored zip ties for cable organization/management and follow wiring diagrams.    Plug in all power cables and HDMI for monitors. Plug in power for iLoud speakers, Audio mixer, PC, and Tricaster.    Be sure all volume knobs are set to ZERO when turning the power on.

LearningHub Common Questions and Issues

Published August 7th, 2025 by Cheryl Hall

Please see common issues/questions and resolutions for the new Learninghub below.  Please check back for additional information added.  My students need a screen reader Students can use standard screen reader tools that are compatible with Google Chrome, such as NVDA, JAWS, or ChromeVox. These tools have been tested with the new LearningHub and can

General Studio Information

Published December 4th, 2024 by Cheryl Hall

Studio Components Green Screen: There are two: a large studio screen that can be swapped out with a blue fabric if needed. And a smaller portable screen for the pad caster. Stools (virco): Two adjustable stools are provided for the talent to use. Chairs (Virco): Three chairs for editing at the desk. Desk (Virco): One desk for the tech, there is a de

Domain Allowlist

Published September 4th, 2025 by Cheryl Hall

To ensure students can access all content and embedded resources, please allow network access to the following domains. These were discovered by scanning EPUB content artifacts (links embedded in lessons/resources).  Required Domains     Domain     3pitech.com   acs.org   adobe.com   akc.org   amazonaws.com   angularjs.org   apple.com   arcgis.com  

Warranty and Scope of Support

Published October 31st, 2024 by Cheryl Hall

Lab Kits SmartLab provides a 1-year limited warranty on all kits except consumables (tape, glue, paper etc).  SmartLab does not cover lost parts, accidental damage or products not purchased from SmartLab. SmartLab also does not cover products that are no longer sold by SmartLab. After 1 year the partner school is responsible to purchase any damaged

Mouse Jumping on the Screen

Published November 21st, 2024 by Cheryl Hall

How to resolve the Mac mouse jumping around the screen Mac mice can be accidently paired to multiple computers at one time via Bluetooth.  Follow the steps below to un-pair the mouse from other computers. Step 1 -  Hold down the Shift and Option keys ('Alt' on some keyboards) and at the same time click on the Bluetooth icon in the menu bar.  Once th

Software Download Links

Published July 8th, 2024 by Cheryl Hall

LearningHub Discontinued Project Starters

Published August 8th, 2025 by Cheryl Hall

From time to time, we may update or retire specific items and websites due to vendor changes, student data privacy requirements, or opportunities to improve and modernize the experience for learners and facilitators. The following list below are websites and products that are not transferring over to the new LearningHub.  For more information, pleas

Repair Network Drive Shortcuts

Published October 2nd, 2024 by Cheryl Hall

If the desktop shortcuts to connect to server network drives are not working please follow the steps below. If the computer in question is frozen in Deep Freeze, you will need to thaw it before continuing. Instructions for Deep Freeze are found here: Deep Freeze (PC)   Step 1 - Make sure you are logged into a domain account. To check this, log out a

Studio Troubleshooting

Published July 1st, 2024 by Cheryl Hall

Common Issues HDMI cable is losing connection If this is going through a switch, try bypassing the switch. If that is not possible, try using a different cable or HDMI port. Tricaster not working Try connecting the cameras directly to rule out a switch issue. Unable to transfer video files from PC to the sessions folder Go to the tricaster > open

Legacy - Upgrading from Windows 10 to Windows 11

Published June 17th, 2024 by Cheryl Hall

If you haven't started upgrading your computers to windows 11, please follow the Scripted Windows 11 Upgrade article instead. Things to check before the upgrading: Run all missing windows updates prior to the appointment. Running Windows Updates Through Deep Freeze   Save any unsaved work on the computer.  If you are using Impero, it needs to be on

Kodu: Saving and Opening Games

Published October 3rd, 2024 by Cheryl Hall

This article acts as a guide for students to get more familiar navigating the Windows file system for saving things in the proper location. Saving student work can be a little tricky for Kodu as the way it saves its game files and progress can be challenging for those new to filesystem navigation on Windows For Labs with a SmartLab Server: Step 1 -

Teleprompter/Confidence Monitor

Published December 4th, 2024 by Cheryl Hall

Overview The tripod holds the teleprompter, camera and teleprompter.  Teleprompter screen that displays the text (on the bottom), the mirror over camera to reflect text (student looks at mirror).  The confidence monitor hanging down on the bottom shows what is on the TriCaster to the talent.  There is a 9lb weight that hangs off the back of the trip

Comic Life 3

Published September 30th, 2024 by Cheryl Hall

For Windows Computers: Step 1 - Download & Install Download Comic Life 3 here Once the download is finished, double click the file to install it. The installer will run you through the installation process. Step 2 - Register Right click on Comic Life 3 and run as Administrator.   Then choose 'Register...' from the presented window. If the applic

Reimage Dell Computer using CloneZilla

Published June 18th, 2024 by Cheryl Hall

Reasons to re-image a computer The computer is booting to the bios splash screen then restarting without booting into Windows Blue screen error that is NOT “INACCESSIBLE_BOOT_DEVICE”.  If the error is “INACCESSIBLE_BOOT_DEVICE”, try the Pre-configuration steps below.  If there is an option to repair the OS, try that. If the computers have been thawe

Autodesk Fusion 360

Published July 30th, 2024 by Cheryl Hall

SmartLab Technology Resources in LearningHub has basic guidance for setting up Fusion 360 for use in the lab. The download is the same for all license types (free hobby user, free/verified education user, paid user). However, access to use the software is linked to an Autodesk account (which must be used to sign in as an individual user with the hob

Animation-ish/FabMaker by FableVision Games

Published June 21st, 2024 by Cheryl Hall

Licensing Information: 1 animation-ish/fabmaker license per computer 1 license = 13 seats (students) You can choose to create separate logins for each student or one universal login. Logging into Animation-ish: Go to https://www.fablevisiongames.com/homepage Please note the website is not https://animationish.com/ please go to the Fablevision site,

Frames

Published September 10th, 2024 by Cheryl Hall

Please follow these instructions to install and register your software (Thaw all your computers in Deep Freeze first, see Deep Freeze (PC) ): Step 1 - Go to: http://www.tech4learning.com/frames/eval_download.html, then select and download the appropriate installer for your computer. Step 2 - Run the installation program. You will be prompted through

Tricaster

Published November 15th, 2024 by Cheryl Hall

The Tricaster takes audio from external and internal sources and mixes them together.  Please note there is an on/off button on the front of the tricaster that needs to be toggled to on. There are two pieces to the tricaster Mini CS: Tricaster board: Mini X: the Tricaster tower Terminology DDR – Digital Disk Recorder inside the Tricaster Internal au

Lanschool Sending files to all computers

Published August 2nd, 2024 by Cheryl Hall

Follow the steps below to mass send files, website shortcuts or application short cuts to all student computers via Lanschool.  Step 1 - First make sure all computers are on and thawed in deep freeze Step 2 - Log into Lanschool, highlight all the computers (they will turn blue) Step 3 - If not already logged in, Click in the top menu bar Administer