SmartLab End of Life Policy for Products

Updated and Effective August 1, 2025

At SmartLab, we prepare today’s learners for tomorrow’s careers. Our ecosystems approach sets us apart with the 5 critical components work synergistically to drive the learner experience:

• Career‑Connected PBL Curriculum
• Hands‑On Tools & Equipment
• Customized STEM Learning Environments
• SmartLab Certified Facilitator
• Ongoing Support & Partnership

As part of our ecosystem approach and per our ongoing commitment to quality, security, and innovation, we regularly evaluate the hands-on tools, websites and equipment included in our programs. From time to time, we may update or retire specific tools and technologies and their associated curricular resources due to vendor changes, student data privacy requirements, or opportunities to improve and modernize the experience for learners and facilitators.

When such changes are necessary, SmartLab will:

• Provide advance notification via LearningHub in the STR for the Spark program and in relevant teacher guides for Explorer or Pathfinder programs.
• Ensure continued access to the associated curriculum for the current school year and through the following academic year (where school year aligns to the CSA – July 31).
• Offer technical support for impacted components throughout the current school year (where school year aligns to CSA – through July 31). Technical support needs beyond this window should be funneled directly to the product vendor.

Additionally, SmartLab provides a one-year warranty from the date of installation on all kits and equipment. Please see details regarding warranty in your purchase agreement. Innovation Credit purchase of discontinued tools or technology after notification of sunset will be supported as long as inventory is available; else customers should work directly with vendors.

In rare cases involving student privacy or security, immediate action may be required, and content may be removed without advance notice.

This updated End of Life Policy supersedes the previous policy and takes effect August 1, 2025.

Our goal is always to ensure a smooth transition and maintain the integrity of the learning experience. If you have any questions or would like support navigating upcoming changes, our team is here to help. Please contact support support@clsonline.com